Frequently Asked Questions

* It has come to our attention that some Mobile Device users are experiencing issues checking out with our PayPal payment processing. This can be due to bandwidth available when on a celluar network. We suggest that you connect your Mobile Device to a Secure wifi network like your home or similar. It is not advisable to connect to Public wifi networks when performing financial transactions. As an alternative, using a desk top computer on a DSL or cable network will work as well. If you still have problems completeing the sale, please don't hesitate to call us for support at 623-518-3479 Monday through Sunday 10:00 to 6:00 MST. If we do not answer within those hours, please leave your name and phone number and we will get right back to you.

Q: What Does Front Design, Back Design and Front and Back Design Placement mean?
A: If you choose Front and Back Design placement, we will apply the same, Large graphic to, Both, the Front and the Back of the t-shirt. There is an Additional Cost for this. If the t-shirt listing displays a Small matching Front design, you need to select Back Design placement and we will apply the Large Design to the Back of the t-shirt and the Small matching design to the left Front chest at No Additional Cost to you. If you choose Front Design Placement, we will Apply the Large graphic to the Front of the t-shirt, Only.

Q: What are your shirts made out of?
A: We use Only Quality 100% pre-shrunk heavyweight cotton t-shirts. Some colors such as heathers and grays are normally a 90/10 blend of cotton/polyester.

Q: How are the shirts printed?
A: We use digital and plastisol graphics that are thermally applied to the shirt, in other words many of our designs are modern technology heat transfers. Technologically superior to the heat transfers of the 70's and 80's. With superior Quality and Durability when applied properly (and we do) using state-of-the-art commercial heat presses. They have a soft feel, almost like direct to garment printing. We also carry t-shirts from licensed providers that are screen printed. If you have any questions about our shirts, please feel free to contact us before you place your order.

Q: Do you accept Returns?
A: As always, we stand behind the Quality of our work and our garments. Please inspect your garment as soon as you receive it and contact us as soon as possible if there is a problem. If your garment is defective in any way, we will exchange it for the same or equal item. If you are dissatisfied with your purchase you may return it for a Refund of the purchase price less shipping. Returned garments must be Un-Washed, Un Worn and Un-Adulterated and in the same condition "As Shipped" to you. You must contact us, First, for an RMA number so we can identify the return. Do Not Return An Item Without An RMA#. We will not accept returns without an RMA on the outside of the package. With this said, if you are unhappy with the garment for any reason, please contact us ASAP and we will make it right for you. It is "Very Importnt" to us that all customers are happy and we want you to be 100% satisfied with your purchase.

Q: What brands of shirts do you use?
A: We use major brands like Gildan, Anvil, Hanes, Jerzees and Port and Company. We also use fashion brands like Next Level and L AT. We reserve the right to substitute Like Quality Brands when needed to avoid delays to your order. All colors aren't available from time to time with some manufacturers and we may substitute a brand of equal or higher quality to avoid a delay with your order.

Q: Where are your products made?
A: We use name brand products from major manufacturers that meet or beat our high standards of quality. "American Made" is a term, sometimes, used erroneously. Most of the jersey fabric for t-shirts etc. is made from cotton grown in the USA, shipped to the Middle East to be woven and then sent, in most cases, to South America for assembly. At times we have available to us, garments thst are assembled in the USA. The final process of creating the shirt with the design is done by us in the USA.

Q: Can you do custom designs?
A: Yes, we can print Custom shirts for you or your Club, Team, Organization, etc. We will print from 1 to 100 shirts and there is never a setup charge or minimum. We can also have Custom Transfers made with a minimum 100 sheet order. Please contact us directly for more information.

Q: Why am I being Charged Sales Tax?
A: When you add an item to the Cart without being logged in, it will use our location as the Default Ship To Address. Once you Log In to Your Account, it will use Your Ship to Address. If your Ship To Address is in the Beautiful State of Arizona, you will have to pay State Sales Tax of 6.3%. We are physically located in Arizona and have to charge Sales Tax to residents of the State of Arizona.

Q: What if there is a mis-print?
A: We Reserve the Right to Cancel or Adjust an order where a mis-print, mistake or otherwise is present. We Are Not Responsible for typographical errors.

Q: I don't have a Credit Card how else can I pay?
A: We use Pay Pal to process all of our payments wether you have a Pay Pal account or not. If you don't have a Credit Card you can always setup a Pay Pal account and pre-fund it from your bank account. Pay Pal is 100% safe and secure and all transaction processes are made on Pay Pal. We will also accept Cashier Check or Money Order, but please, keep in mind your purchase won't be shipped until the money instrument clears, which can be 7 to 10 days once received.

 

 

About Us

We not only love Cool T-shirts but we love wearing them too. So we know what a Quality, Comfortable T-shirt is all about. Our policy is to use only Premium Heavyweight 100% pre-shrunk cotton shirts from brands everyone knows and trusts, like Gildan and Port & Company. We guarantee the quality of all our T-shirts and stand behind every one. We know a t-shirt needs to be Comfortable and no one likes a Short T-Shirt, so we offer Big and Tall sizes in most all of our shirts, too. If you don't see the option for your size, Please Contact Us and we will do our best to accomodate you. We hope you enjoy our little Shirt Shop and assure you, we are always looking to improve. So, if you have any ideas, comments, or suggestions please feel free to contact us. We'd love to hear from you!

Contact Us

  • 623-518-3479
  • info@pitstopshirtshop.com

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